Delivery

CityBrava sells digital services for real-estate listings only: listing display duration, listing reactivation, standard photos, AI-generated photos and listing promotion. We do not sell or ship physical goods, so there is no shipping, courier or delivery fee.

1. What we deliver

The services you purchase are delivered electronically, as services credited to your CityBrava account. You can then apply them to your listings, up to the purchased quantity, at any time during their validity period.

2. How delivery works

Delivery is fully online and automatic, with no manual intervention:

• You place the order and pay by card through NETOPIA Payments, on a secure page hosted by the payment processor — your card details never reach CityBrava's servers.
• Once the processor confirms the payment, the purchased services are activated automatically in your account and become visible under "My orders".
• You receive a payment confirmation email with the fiscal invoice attached as a PDF; the invoice can also be downloaded from your account at any time.
• The services stay available in your account until you apply them to a listing.

3. Estimated delivery time

Delivery is immediate. Normally your services are active in your account within seconds of the payment being confirmed by the processor. If your issuing bank or the payment processor delays the confirmation, the platform automatically re-checks the payment status at regular intervals and activation is completed within a maximum of 24 hours from the moment of payment. The fiscal invoice is issued and emailed within a maximum of 24 hours from payment confirmation.

4. Delivery costs and coverage area

We charge no delivery costs. Because the services are digital, they are available online with no geographical restriction, anywhere you can access your CityBrava account.

5. Prices and currency

Prices shown on the site are expressed in EUR and include VAT. The transaction is processed in RON, at the National Bank of Romania reference rate valid on the day the payment is initiated; the exact RON amount is shown to you before you confirm the payment. The fiscal invoice is issued in RON.

6. If delivery does not happen

Unpaid orders remain pending and can be paid later from the "My orders" section; if they are not paid within 7 days they are cancelled automatically, at no cost to you. If your card was charged but the services do not appear in your account within 24 hours, please contact us at contact@citybrava.com, quoting your order number. We will fix the issue or, if delivery is no longer possible, refund the full amount paid in line with our Return/Cancellation policy.

See the Return/Cancellation policy

7. Contact

For any question about the delivery of our services, write to us at contact@citybrava.com or call us at +40727019110.

Last updated: 18 August 2026